Building Maintenance Service Provider in Melbourne: What are the Common Questions to Ask?

24 August 2022

As a business property owner, you must choose whether to use a building maintenance service provider in Melbourne. The first thing on your list of priorities should be to hire a company that can handle this job properly. Although you might think that hiring a company is unnecessary because you can complete these tasks on your own, employing pros saves you time and money in the long run.

Of course, no one wants to sign a contract with a service provider that offers subpar building maintenance services. In light of this, we have put together a list of common questions to ask when searching for the ideal building maintenance service provider in Melbourne.

How Long Has Your Company Been Operating in Melbourne?

When looking for a trustworthy building maintenance service provider, this should be your initial enquiry. A company that has been around for a while would often be more dependable and trustworthy since it must stand by its experience and reputation. The ideal provider of these services should have expertise of at least 15 years to make your decision process simple. This makes it clear that the business can weather the industry’s ups and downs and persevere through difficult times.

What Are the Building Maintenance Services You Offer?

The next query that can be addressed to these companies is regarding the kind of services they provide to their customers. Find a company that can offer you everything and meet all your building maintenance needs. A building maintenance service provider should be capable of providing emergency services along with other services like fire safety, licenced HVAC, preventative maintenance, plumbing, and general carpentry, to mention a few.

Do You Have Any Reliable References?

You can look at the company’s services to previous customers by asking for references. A truly sincere company would have nothing to hide from its clients and provide a list of its previous and present clientele to back up its claims. This could be a critical deciding factor for you.

Is Your Company in Melbourne Insured, Bonded or Licensed?

Before entering a contract with your chosen building maintenance service provider, enquire about its bonding, insurance, and licencing status first. Few people are aware that not all businesses are insured. Therefore, it is essential to clarify the company’s standing. This is crucial because, if something goes wrong on your property and the company is not insured, you will be forced to cover all associated costs. Believe me, you don’t want this to ever happen to you in the future.

How Do You Handle a Customer’s Complaint and Grievances?

A trustworthy and reputable building maintenance service provider will constantly strive to offer the best services in the industry and will try to address any maintenance complaints as soon as they arise. Additionally, they would be inclined to issue you a refund and offer you a legal avenue to pursue.

Knowing the typical enquiries to make while searching for a trustworthy provider of building maintenance services in Melbourne will help you to find the ideal one for your needs.

At L&C Harding Plumbing, we can tick off each box on your list of questions as we pride ourselves on excellent workmanship and customer satisfaction. Don’t be misled by the name, we are also capable of performing building maintenance throughout Melbourne, including Sunshine, St Albans, and Footscray. Do not hesitate to contact us for your building maintenance service needs in Melbourne.